Overview Eliminate on-going process failures by using this disciplined approach to problem solving. Who Should Attend: Cross-functional teams, natural work groups, problem-solving groups, or committees who wish to improve their ability to solve problems. Course Objectives: At the end of the session, participants will be able to: ·Identify and prioritize problem-solving opportunities. ·Determine whether a problem needs the four-phase, ten-step process ·Determine whether an emergency response is necessary ·Select and establish an effective team ·Write a problem-solving statement and provide evidence to support the statement. ·Describe and document a temporary containment action plan ·Apply the problem solving process, tools and worksheets to identify probable causes of a problem. ·Identify and flowchart the process and identify the escape point of a problem ·Determine and verify the root cause of a problem. ·Identify and implement actions that result in permanent elimination of a problem ·Select prevention methods and standardize processes to prevent reoccurrence. ·State and apply the value of recognizing teams and individuals for their contributions to the problem solving effort
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