Overview Enhance your ability to facilitate problem solving by learning some key tools: flowcharts, cause-and-effect analysis, check sheets, and pareto analysis. Who Should Attend: Individuals that conduct problem-solving meetings or participate in improving processes in their organization. Skills learned through Facilitator Skills are prerequisites for this course. Course Objectives: At the end of the session, participants will be able to: ·Differentiate among problems, causes, and symptoms ·Create a clear, focused problem statement ·Create a flowchart of a process ·Target areas for improvement by analyzing a flowchart ·Identify root causes through use of cause-and-effect analysis ·Make a check sheet for the purpose of gathering useful information ·Create a pareto diagram to display the priority of causes
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