Overview Improve effectiveness in preventing, managing, and resolving conflict. Who Should Attend: People who are members of cross-functional teams, natural work groups, problem-solving groups, or committees who wish to improve their ability to deal with conflict Course Objectives: At the end of the session, participants will be able to: ·Identify behaviors that escalate conflict, those that reduce conflict, and demonstrate conflict-reducing behaviors ·Identify strategies to control anger ·Explain various conflict management styles and identify advantages and disadvantages of each. ·Build a collaborative agreement
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