Overview Learn the essential skills of providing superior customer service as well as handling even the most difficult customer service situations effectively. Who Should Attend: Training is targeted toward people or organizations interested in improving customer service and satisfaction. Course Objectives: At the end of the session, participants will be able to: ·Identify essential elements of excellent customer service ·Listen actively to identify customer needs and concerns ·Use questions effectively to gather and clarify information ·Project a positive image through effective use of voice and phone techniques ·Identify "words to avoid" and identify more effective language ·Deal with anger and other negative emotions in customers ·Handle complaints effectively ·Close customer interactions positively
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