Overview Effective listening is essential to clear communication. Learn active listening techniques that help you understand what the speaker is really saying. Who Should Attend: This training is targeted toward individuals, work groups, teams, committees, or anyone that wants to increase their effectiveness through development of better interpersonal skills Course Objectives: At the end of the session, participants will be able to: ·Identify effective/ineffective listening behaviors ·Use paraphrasing to check for understanding ·Demonstrate empathy ·Identify "key words" and use open-ended questions to learn more
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