Overview Develop an engaging voice tone and learn strategies for providing a better phone experience for the customer. Who Should Attend: This training session is designed for anyone who uses the telephone to communicate with customers, suppliers, coworkers and others. Course Objectives: At the end of the session, participants will be able to: ·Recognize the importance of the telephone as a business tool ·Identify ways to project a positive image using the telephone ·Demonstrate effective speaking to project a professional image and effective listening to fulfill the caller’s needs
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